Location: Boston, MA
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Are you a highly motivated and experienced Landscape Account Manager seeking to join a reputable commercial maintenance landscape company with a high vertical career path? We are looking for an ideal candidate to manage client interactions, expectations, and long-term planning for high-level value-added services. Responsible for client retention, annual increases, and enhancement penetration.
- Optimize beautiful landscapes for commercial customers while achieving aggressive goals for landscape maintenance and snow management renewals as well as enhancements.
- Meet or exceed sales goals by optimizing the current scope with additional services in landscape maintenance, enhancements, and snow management.
- Regular site visits and develop meaningful client relationships with responsiveness to improve the customer experience and instill confidence in your expertise ensuring long-term commitment, retention as well as increased sales and referrals.
- Contribute your expertise to analyze customer needs, prepare accurate estimates, and seamless transition to field operations with continued involvement to ensure customer satisfaction.
- Ensure production has consistent delivery of services according to contract, on time, profitably, according to high standards, and customer satisfaction with hands-on management.
- Demonstrate proficient knowledge and applied practical experience of landscape maintenance, enhancements, and snow management with the ability to roll up sleeves and demonstrate when necessary.
- Manage financial aspects including budget, schedules, change orders, cost controls, and billing, always alerting your team and management to variances.
- Manage each account with technology, analysis, KPIs, and meaningful reports to improve profit.
- Analyze and stay ahead of the industry and competitors.
- Continuously optimize your performance and your production team’s performance to be high-morale, results-oriented, maximizing contribution, and achieving excellence in account management, business development, profitability, customer relations, and production.
- Respond professionally to all customer complaints, safety incidents, property damage, and natural disasters.
Experience
- At least five (5) years of successful experience in account management for commercial landscape maintenance, enhancements, and snow management with a track record for renewals, increased scope, managing production, and expertise.
- A minimum of a four-year degree in landscape or related field is preferred.
If you are a highly motivated individual with a passion for landscape maintenance enhancement management, we encourage you to apply for this exciting opportunity.