The Operations Manager will make a strategic impact in a growing, customer-centric landscape maintenance and construction company. This role will drive operational excellence, lead high-performing teams, and contribute to an organization that values growth, accountability, and a collaborative culture while offering influence and leadership.
Key Responsibilities
Operations Leadership:
- Manage all operations to meet or exceed established goals, and ensure service delivery meets standards for quality, budget, and timeliness for maintenance and construction divisions.
- Implement best practices, strategies, processes, safety, efficiency, effective use of technology, performance metrics, and continuous optimization of operations while ensuring quality and customer satisfaction.
- Develop and manage your teams to achieve efficiency, high quality, profits, and customer service.
- Demonstrate proficient knowledge and applied practical expertise for landscape maintenance and construction.
Strategic and Financial Oversight:
- Manage financial aspects including budgets, P&L, pricing, cost controls, technology, contracts, revenue, equipment, materials, forecasting, labor, and other assets and expenses.
- Implement best practices for managing the financial aspects, reporting, tracking performance, and implementing corrective actions to increase revenue and profitability.
- Maximize effective use of all assets and technology..
Client Experience & Sales Support:
- Conduct site visits and lead client-facing efforts to ensure customer satisfaction.
- Support sales and ensure estimates align with operational capabilities.
- Demonstrate a high concern for client relationships, retention, pricing, contract renewals, new business development, and opportunities for long-term growth.
Team Development & Compliance:
- Develop high-performing, results-oriented teams focused on best practices and profitability
- Share your passion for performance, customer service, revenue, and profitability by developing each person to maximize their contribution and contribute to continuous improvement.
- Manage safety policies and programs to ensure a consistent safe work environment.
Qualifications
- A minimum of five (5) years of successful experience as an Operations Manager with proven results and best practices in landscape maintenance and construction operations, customer retention, business acumen for sales/estimating, financial aspects, and leadership. Bilingual Spanish/English, familiarity with EOS and Odoo, and a four-year degree in Landscape or a related field are preferred.
Why Join This Team?
The company operates on the principles of the Entrepreneurial Operating System (EOS), promoting accountability, teamwork, and transparency. With a leadership team that is actively engaged in field operations and process improvement, the company fosters a supportive environment focused on delivering value to clients and long-term career growth for employees. As the company continues to expand its regional footprint, this role is positioned for growth into multi-branch leadership.