inSIGHTS

  • A Different Perspective on Retention

    Every CEO wants to drive higher performance, productivity and profits. The way this is accomplished is by and through the employees. Every employee wants to be engaged and empowered in a sustainable career. They want meaningful work that makes a difference. Research is demonstrating that employee satisfaction is now more about relationships than money. What would happen if we break through the boundaries of traditional jobs and even cross-functional teams and asked every employee to contribute to every functional area in the company. It is still important that the employee perform their individual job but how much better will they...
  • Is Your Receptionist Helping or Hurting Your Business?

    The telephone is the most common form of communication for businesses and telephone communication can either make or break your business.  So why isn’t every receptionist properly trained?  Wait a minute, you say, our receptionist is perfectly trained; our calls are answered, callers are greeted and transferred properly, visitors are greeted pleasantly and announced properly, and we have not received any complaints about our receptionist. It is likely that your receptionist was hired because they have some experience, good phone demeanor and can handle overflow administrative or bookkeeping duties.  Training likely consists of explaining the process; how to use the...
  • Make an Executive Offer That Can’t Be Refused – The Inteview Process Makes This Possible

    When you have a vacant position, particularly on your executive team, you want to fill that position with an executive whose skills and expertise are the right fit for the position and for the company. You and your team will interview many candidates until you finally select the perfect candidate. After investing weeks or, hopefully not, months into the process, you make an offer to our perfect candidate who rejects it outright. You can either try to overcome the rejection, try to hire your second or third choice or resume your interviewing process. What went wrong and how can you...
  • Mid Year Checkup

    We are nearing the home stretch for the second quarter 2015 finish line – are you in the lead or trying hard to advance? This is a time when many leaders re-evaluate their growth strategies and then meet with the executive team to determine what changes are necessary to make 2015 their most profitable year. Sometimes the changes are small but sometimes they are much more drastic. This can be a tough call for a leader since many people are comfortable with their responsibilities, demands and attitudes to the point where they resist or even thwart change. In this situation,...
  • Labor & Employment Law Update – Paid Sick Leave – Healthy Workplace Healthy Family Act of 2014

    On August 29, 2014, the California Legislature passed a statewide paid sick leave law and the Governor signed it into law on September 9, 2014. The Healthy Workplace, Healthy Family Act of 2014 (AB1522) takes effect in California July 1, 2015, requiring nearly all California employers to provide up to 3 paid sick days per year for California employees who work at least 30 days in a year. It is prudent for employers to begin early to understand the new sick leave law and be ready do put it into practice. Under the new law, employees will accrue sick days...
  • Want 3-5% More Annual Revenue?

    Experts estimate that employee fraud can happen in any company and can reduce annual revenues by 3 to 5%? Employee fraud includes fraudulent financial reporting, fictitious or ghost vendors and employees, bribes, kickbacks, credit card and check fraud, and theft. It usually occurs over a long period of time and is exposed by a whistleblower or by accident. The most expensive fraud is committed by upper level executives and when two or more employees collude to commit fraud. The more access to information and assets, the more expensive the internal fraud. What can you do to add some or all...
  • Having Trouble Finding, Promoting and Developing Great People?

    Do any of these scenarios sound familiar? You hired a new manager only to learn they like to work on budgets and reports and you needed a manager who would go out into the field to lead and train. You hired a sales person who is great with prospecting and client meetings but does not like to do paperwork and now you must either replace this talented sales person or hire someone to prepare their estimates, proposals, contracts and other paperwork? These are very real, serious, and common issues. Wouldn’t it be great to better understand people and their behavior,...
  • Punctuation Matters? Punctuation Matters!

    Do you believe that the placement of one period can save a person’s life?  Consider a king who condemned a prisoner to death and sent this note to the jailer “PARDON IMPOSSIBLE. TO BE EXECUTED.”  A sympathetic courier changed the punctuation as follows:  “PARDON.  IMPOSSIBLE TO BE EXECUTED.” Consider also the following sentences that use punctuation to have a powerful impact: “My very photogenic mother died in a freak accident (picnic, lightning) when I was three …”  Nabokov’s Lolita. “One morning, some weeks after her arrival at Lowick, Dorothea – but why always Dorothea?”  George Eliot’s Middlemarch. “Marley was dead:...
  • The Overwhelmed Employee

    If we magically transport back in time and walked into a company, we would see employees working at desks located near their managers who trained them and then saw everything they did. A typical company worked with a predictable economic equation achieving optimal output using raw materials, capital equipment and labor. The main focus was acquiring the required raw materials since labor was easily substituted one for another. Our current economy looks much different doesn’t it? Companies have shifted their main focus from raw materials to acquiring and retaining highly skilled, talented people capable of making independent decisions. In fact,...
  • Is it a Good Idea to Use Social Media to Screen Applicants?

    In the employment context, there are several instances when social media becomes important. During the hiring process, companies may review applicants’ social media profiles as a screening tool. During the employment relationship, companies may electronically monitor their employees and may continue to do so for a period of time after terminating an employee. We all know there are unintended consequences of sharing information online and particularly that those photos demonstrating unprofessional conduct have a very long digital tail and can negatively impact employment prospects. A study suggests that social media profiles can contribute to even more fundamental discrimination. On November...

READY TO FIND YOUR NEXT STAR PERFORMER?

Contact us to schedule a free consultation!