| |
|
|
|
Operations |
 |
| |
|
|
| |
|
 |
|
|
Job Code |
JKMC – Infra - 001 - 2006
|
Position |
TL - PM |
Location |
Bangalore, Chennai, Hyderabad, Mumbai |
Qualification |
Any full time Graduates / Post Graduates with an aggregate of 60% and above. NO BCOM, BA, BBA,BBM |
Experience |
|
Skills Required |
 |
Team formation
Detailed planning and milestone identification for Knowledge Xfer from onshore SMEs
Assessment of Current SLAs / SOPs and prepare minimal service disruption strategies
Detailed planning of Transition Costing and execution to ensure savings
Identify digitization opportunities for various processes to help aid in cost and time savings
Demonstrate metrics adherence during Transition phase
Manage transition team which would be spread across both onshore and offshore
Ensure successful Transition Completion by adhering to Service Delivery Readiness metrics
Ensure smooth hand over of accounts to Service Delivery team on Transition Completion |
|
|
|
|
| |
|
|
| |
|
|
|
|
Job Code |
JKMC – Infra – 008 - 2006
|
Position |
Information Security and Business Continuity Tech Leads \ PMs |
Location |
Bangalore, Chennai, Hyderabad, Mumbai |
Qualification |
Any full time Graduates / Post Graduates with an aggregate of 60% and above. NO BCOM, BA, BBA,BBM |
Experience |
|
Skills Required |
|
Certifications: CISA/CCNA/CCNP/BS7799/MCSE are desirable
Windows NT/Unix Administration/Network administration
Implementation of servers, network equipment, software
Implemented or used Security software like SeOS, LT Auditor or modules of HP OpenView, CA Unicenter, IBM Tivoli would be an advantage
Conducted/participated in systems and network audits
Familiar with backup and recovery management
Implemented/familiar with Change Management
Experience in data center/NOC environment will be useful |
|
|
|
|
| |
|
|
| |
|
|
|
|
Job Code |
JKMC – Infra – 009 - 2006
|
Position |
Operations Lead / Managers |
Location |
Bangalore, Chennai, Hyderabad, Mumbai |
Qualification |
Any full time Graduates / Post Graduates with an aggregate of 60% and above. NO BCOM, BA, BBA,BBM |
Experience |
|
Skills Required |
|
Team Leadership and Management Principles
Operational Support Processes
Client and Client-Team Communications/Interaction
Wide Area and Local Area Networking
Information Security Best Practices
Technical Infrastructure Management
24x7 Connectivity Support;
Global Crisis Management & Connectivity Execution 24x7;
Global Client Reporting Development and Delivery;
Global Device Management (including maintenance contract management);
Operational Standards and Processes Management;
Transition Support for client projects; Application Profiling Delivery;
Technical Deployment Efforts on behalf of the Client Facing Resources |
|
|
|
|
| |
|
|
| |
|
|
|
|
Job Code |
JKMC – Infra – 010 - 2006
|
Position |
Remote Service Manager |
Location |
Bangalore, Chennai, Hyderabad, Mumbai |
Qualification |
Any full time Graduates / Post Graduates with an aggregate of 60% and above. NO BCOM, BA, BBA,BBM |
Experience |
|
Skills Required |
|
Good knowledge on Support processes
Experience on remote support tools and processes.
Knowledge on ITIL processes
Project management skills
Good knowledge on Workstation support
Basic understanding of the Network topology & network connectivity(LAN/WAN), switching & routing and Server operations
Basic understanding of BS7799/ITSM
Incident management tools like Remedy, HP Service Desk, CA Service Desk etc |
|
|
|
|
|
|
