| |
|
|
| Delivery Manager |
 |
| |
|
|
| |
|
 |
|
|
Job Code |
|
Position |
General Manager – Service Delivery |
Location |
Bangalore |
Qualification |
14 Years and Above |
Experience |
|
Skills Required |
 |
•To ensure that all customers are satisfied
To monitor Customer Satisfaction levels of all customers, and initiating appropriate corrective actions
•To ensure the implementation and sustenance of Quality Management System
•To ensure that all SLA s with customers are complied
•To ensure the conducting of Reviews with customers as per plan
•To ensure that all expenses related to Service Delivery are within sanctioned budget
•To ensure that the team is satisfied
•To ensure the implementation of Employee Development Plan
•To ensure the utilization of engineers is according to plan
•To ensure the availability of pre-sales engineers to sales team and specialists to HR to conduct interviews
To ensure that reports related to Service Delivery are prepared and submitted to management
To represent the organization in various forms.
Ensure that all NCRs/corrective actions identified in Internal Audits and Quality Reviews are closed within the agreed time frames |
|
|
|
|
| |
|
|
| |
|
|
|
|
Job Code |
JKMC – Infra – 002 - 2006
|
Position |
Senior Manager / Project Manager / Delivery Manager |
Location |
Bangalore, Chennai, Hyderabad, Mumbai |
Qualification |
Any full time Graduates / Post Graduates with an aggregate of 60% and above. NO BCOM, BA, BBA,BBM |
Experience |
|
Skills Required |
|
Head a team of 120-175 people
Responsible for multiple projects/relationships and their delivery as per plan and associated performance measures
Provide a sociable, fun working environment for your team
Ensure team maintains an acceptable level of work life balance given the goals to be met
Plan project schedule / assignments to ensure that commitments related to vacations and training can be met
Provide useful and timely performance feedback to your team
Be an effective mentor to individuals assigned to you
Support Delivery Centre values and culture
Knowledge Capital Development / Leverage
Business Development / Solution Shaping Support
Training Development & Delivery
Recruitment
Operational Effectiveness
Teaming - Leadership & Personal Development - Lead by Example |
|
|
|
|
| |
|
|
| |
|
|
|
|
Job Code |
JKMC – Infra – 003 - 2006
|
Position |
Insurance Domain Lead |
Location |
Bangalore, Chennai, Hyderabad, Mumbai |
Qualification |
Any full time Graduates / Post Graduates with an aggregate of 60% and above. NO BCOM, BA, BBA,BBM |
Experience |
|
Skills Required |
|
12+ years of experience preferably with major Insurance Companies as a line manager covering all aspects of Insurance such as risk management, corporate/statutory reporting, customer relationship management etc.
With a functional background as above and playing a senior domain specialist/ domain lead in Tier1 Indian IT organizations working on Insurance practice. |
|
|
|
|
| |
|
|
| |
|
|
|
|
Job Code |
JKMC – Infra – 004 - 2006
|
Position |
Manager / Sr. Manager |
Location |
Bangalore, Chennai, Hyderabad, Mumbai |
Qualification |
Any full time Graduates / Post Graduates with an aggregate of 60% and above. NO BCOM, BA, BBA,BBM |
Experience |
|
Skills Required |
|
Onsite-offshore business model exposure
Prior experience in Project Management of an entire Software Development Life Cycle – preferably multiple projects simultaneously
Domain Knowledge of technology or application in area of expertise
Knowledge of software delivery practices
Knowledge of software quality process
Skills in multi tasking
Project management skills
Team building skills
Communication skills
Negotiation skills
Customer relationship management skills |
|
|
|
|
| |
|
|
| |
|
|
|
|
Job Code |
JKMC – Infra – 005 - 2006
|
Position |
Program Manager /Sr. Program Manager |
Location |
Bangalore, Chennai, Hyderabad, Mumbai |
Qualification |
Any full time Graduates / Post Graduates with an aggregate of 60% and above. NO BCOM, BA, BBA,BBM |
Experience |
|
Skills Required |
|
Strong project / program management experience
Ability to build strong relationships with Senior Managers
Overall understanding of all technologies
Excellent communication skills , ability to interact with Partners, & Senior managers
Good written skills
Program management - Persevere, coordination, follow up, track and drive initiatives to closure with many managers across the globe |
|
|
|
|
| |
|
|
| |
|
|
|
|
Job Code |
JKMC – Infra – 006 - 2006
|
Position |
Project Manager / Program Manager |
Location |
Bangalore, Chennai, Hyderabad, Mumbai |
Qualification |
Any full time Graduates / Post Graduates with an aggregate of 60% and above. NO BCOM, BA, BBA,BBM |
Experience |
|
Skills Required |
|
9-12 Yrs of overall experience in IT System Integration / IT solutions organization, 2-3 years of strong program management experience leading a team of 3-4 project managers handling multiple projects. Networking – LAN/ WAN, VPN, IT security, cabling, Designing and building Datacenters. |
|
|
|
|
| |
|
|
| |
|
|
|
|
Job Code |
JKMC – Infra – 007 - 2006
|
Position |
Data Service Infrastructure Service Manager |
Location |
Bangalore, Chennai, Hyderabad, Mumbai |
Qualification |
Any full time Graduates / Post Graduates with an aggregate of 60% and above. NO BCOM, BA, BBA,BBM |
Experience |
|
Skills Required |
|
Good knowledge on Windows 2000, WinXP, Windows Server, Unix flavours
Knowledge of database administration.
Knowledge of Applications
Scripting skills – Windows, Unix, Perl, PHP etc
Knowledge of server management tools.
Basic understanding of the Network topology & network connectivity(LAN/WAN), switching & routing.
Basic understanding of BS7799/ITIL; ITSM is desirable
Call logging tools like Remedy, HP Service Desk, CA Service Desk etc.( Desirable)
MCSE( Must), CCNA(Optional)
Excellent communication skills, Customer focused skills
Good interpersonal skills, Strong troubleshooting skills, Ability to work with teams, High level of initiative. |
|
|
|
|
| |
|
|
| |
|
|
|
|
Job Code |
JKMC – Infra – 008 - 2006
|
Position |
Information Security and Business Continuity Tech Leads \ PMs |
Location |
Bangalore, Chennai, Hyderabad, Mumbai |
Qualification |
Any full time Graduates / Post Graduates with an aggregate of 60% and above. NO BCOM, BA, BBA,BBM |
Experience |
|
Skills Required |
|
Certifications: CISA/CCNA/CCNP/BS7799/MCSE are desirable
Windows NT/Unix Administration/Network administration
Implementation of servers, network equipment, software
Implemented or used Security software like SeOS, LT Auditor or modules of HP OpenView, CA Unicenter, IBM Tivoli would be an advantage
Conducted/participated in systems and network audits
Familiar with backup and recovery management
Implemented/familiar with Change Management
Experience in data center/NOC environment will be useful |
|
|
|
|
| |
|
|
| |
|
|
|
|
Job Code |
JKMC – Infra – 009 - 2006
|
Position |
Operations Lead / Managers |
Location |
Bangalore, Chennai, Hyderabad, Mumbai |
Qualification |
Any full time Graduates / Post Graduates with an aggregate of 60% and above. NO BCOM, BA, BBA,BBM |
Experience |
|
Skills Required |
|
Team Leadership and Management Principles
Operational Support Processes
Client and Client-Team Communications/Interaction
Wide Area and Local Area Networking
Information Security Best Practices
Technical Infrastructure Management
24x7 Connectivity Support;
Global Crisis Management & Connectivity Execution 24x7;
Global Client Reporting Development and Delivery;
Global Device Management (including maintenance contract management);
Operational Standards and Processes Management;
Transition Support for client projects; Application Profiling Delivery;
Technical Deployment Efforts on behalf of the Client Facing Resources |
|
|
|
|
| |
|
|
| |
|
|
|
|
Job Code |
JKMC – Infra – 010 - 2006
|
Position |
Remote Service Manager |
Location |
Bangalore, Chennai, Hyderabad, Mumbai |
Qualification |
Any full time Graduates / Post Graduates with an aggregate of 60% and above. NO BCOM, BA, BBA,BBM |
Experience |
|
Skills Required |
|
Good knowledge on Support processes
Experience on remote support tools and processes.
Knowledge on ITIL processes
Project management skills
Good knowledge on Workstation support
Basic understanding of the Network topology & network connectivity(LAN/WAN), switching & routing and Server operations
Basic understanding of BS7799/ITSM
Incident management tools like Remedy, HP Service Desk, CA Service Desk etc |
|
|
|
|
| |
|
|
| |
|
|
|
|
Job Code |
JKMC – Infra – 011 - 2006
|
Position |
Delivery Manager |
Location |
Bangalore, Chennai, Hyderabad, Mumbai |
Qualification |
Any full time Graduates / Post Graduates with an aggregate of 60% and above. NO BCOM, BA, BBA,BBM |
Experience |
|
Skills Required |
|
Project Management Experience
Delivery experience
Handled large team size
Very good communication skills |
|
|
|
|
| |
|
|
| |
|
|
|
|
Job Code |
|
Position |
|
Location |
Bangalore, Hyderabad, Pune, Mumbai, Gurgaon, Kolkata, and Chennai
|
Qualification |
|
Experience |
|
Skills Required |
|
|
|
|
| |
|
|
| |
|
|
|
|
Job Code |
|
Position |
|
Location |
Bangalore, Hyderabad, Pune, Mumbai, Gurgaon, Kolkata, and Chennai |
Qualification |
|
Experience |
|
Skills Required |
|
|
|
|
|
|
